Release Manager

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens, and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and team

The Release Management Engineering Team within the Quality Organization at Medallia is looking for a world-class Release Manager to design, drive and own the delivery of the various Medallia platform and self-service products. The role includes the scheduling, coordination, and management of changes across various portfolios as well as helping teams to manage and deploy changes into production.

As owner of the Release Management lifecycle, they will work collaboratively with the various Medallia R&D teams along the SDLC: Product Design and Development, Test Engineering, Continuous Delivery, SRE, Production, and Managed Services to design, influence and execute on development and delivery processes and strategies. This position involves regular communication with the various levels of the organization. Therefore, excellent communication skills and strong technical competency are essential.

The ideal candidate has thrived and succeeded in delivering releases and managing changes across various platforms, services, and technologies with complex dependencies in a very high growth environment where priorities shift quickly. They can prioritize well, communicate clearly and compellingly and understand how to drive a high level of focus and excellence.

Responsibilities

- Support the development and implementation of a change management process at the organizational level
- Partner with stakeholders to coordinate and assess change readiness
- Manage risk, dependencies, and resolve issues that affect release/changes scope, schedule, and quality.
- Support the release management process from planning and development to deployment and post-release support according to standard operating procedures.
- Forward-plan release/change windows and cycles across services and platforms.
- Work with engineers to understand the impact of code merges and branching.
- Measure and monitor progress to ensure application releases/changes are delivered on time and according to goals and expectations.
- Track and report metrics and KPIs on progress and effectiveness of change and release management activities.

Qualifications

Minimum Qualifications

- Bachelor’s degree in Computer Science, Engineering, or a related field
- 3+ years of experience in release management or in a related role (i.e. project management, change management in engineering domain)
- Demonstrated experience managing software releases / Infrastructure changes
- Demonstrated understanding of release and change management best practices
- Demonstrated experience working with code management, continuous integration, and tracking tools including Git, Jenkins, and Jira
- Demonstrated experience in project management and coordinating cross-functional work teams toward task completion

Preferred Qualifications

- Experience managing software releases/infrastructure changes in a SaaS/Cloud environment
- Excellent communication and organizational skills
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Experience with Kubernetes
- Experience with CI/CD pipelines and DevOps practices
- Experience with agile development methodologies

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply, please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

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