Product Support

hace 4 semanas


Mercedes, Argentina Daimler Trucks North America LLC A tiempo completo

Job Description - Product Support & Reliability Engineer (MER0003AMD)

Position: Product Support & Reliability Engineer

Group: Mercedes-Benz Group AG

Education: Bachelor’s Degree in Mechatronics / Electrical / Electronic or equivalent

Experience: 6+ years

Job Responsibilities:

1. Providing precise technical solutions for complex vehicle issues from headquarters to global field technical support managers.

2. Based on vehicle data & field data (W&G), identify potential issues from the product for improving the reliability of the products.

3. Discuss with stakeholders (Quality/Development/Purchase) to find solutions for potential issues from the product.

4. Documenting vehicle issues & their potential impact for participating in technical meetings from different departments (Legal/Certification/Quality/Development).

5. Technically responsible in after-sales for global field service measure preparation.

6. Creating & releasing global information for workshops regarding known issues & remedies.

Skills Required:

1. Strong technical know-how of modern vehicle systems & their complex vehicle diagnosis.

2. Must have HV (High Voltage) safety awareness & experience with HV Battery/HV Battery Chargers/etc.

3. Must have vehicle data analysis skills.

4. Must be a good team player & proficient in stakeholder management.

5. Basic awareness of after-sales business operations.

6. Written and communication skills in English.

7. German language proficiency is an added advantage.

Organization

Mercedes-Benz Research and Development India Private Limited

Primary Location

India-Karnataka-Bangalore

Work Locations

Mercedes-Benz Research & Development India, Embassy Crest, Plot No 5, EPIP Zone, Phase 1, 560 066

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