Product Support
hace 4 semanas
Job Description - Product Support & Reliability Engineer (MER0003AMD)
Position: Product Support & Reliability Engineer
Group: Mercedes-Benz Group AG
Education: Bachelor’s Degree in Mechatronics / Electrical / Electronic or equivalent
Experience: 6+ years
Job Responsibilities:
1. Providing precise technical solutions for complex vehicle issues from headquarters to global field technical support managers.
2. Based on vehicle data & field data (W&G), identify potential issues from the product for improving the reliability of the products.
3. Discuss with stakeholders (Quality/Development/Purchase) to find solutions for potential issues from the product.
4. Documenting vehicle issues & their potential impact for participating in technical meetings from different departments (Legal/Certification/Quality/Development).
5. Technically responsible in after-sales for global field service measure preparation.
6. Creating & releasing global information for workshops regarding known issues & remedies.
Skills Required:
1. Strong technical know-how of modern vehicle systems & their complex vehicle diagnosis.
2. Must have HV (High Voltage) safety awareness & experience with HV Battery/HV Battery Chargers/etc.
3. Must have vehicle data analysis skills.
4. Must be a good team player & proficient in stakeholder management.
5. Basic awareness of after-sales business operations.
6. Written and communication skills in English.
7. German language proficiency is an added advantage.
Organization
Mercedes-Benz Research and Development India Private Limited
Primary Location
India-Karnataka-Bangalore
Work Locations
Mercedes-Benz Research & Development India, Embassy Crest, Plot No 5, EPIP Zone, Phase 1, 560 066
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