SSC Country Manager

- Contract type (job boards): Permanent contract Company Description Coface is a global leader in credit risk management, specializing in credit insurance, business information, and debt collection. With a presence in more than 100 countries, Coface helps companies protect and grow their businesses by providing expert insights and solutions that enable confident decision-making in an uncertain economic environment. The company combines local expertise, global data, and a strong culture of innovation and collaboration.

Job Description
Lead the Shared Services Centre as the senior operational owner, with autonomy and accountability for service delivery, performance, organization and transformation. The role requires consolidated knowledge of SSC/BPO operations and the ability to assess the current model, identify capability and organizational gaps, establish clear governance and priorities, and translate the SSC strategy into disciplined execution. The SSC Manager will take the lead in resolving operational challenges, building a scalable organization and ensuring quality, efficiency, compliance and measurable value for the business. The role oversees the delivery of shared services and leads the support functions operating within the SSC, including Human Resources, Finance, Procurement, Legal and Facilities. Qualifications Strategic Leadership & Governance
- Acts as the operational leader of the SSC, translating Group and business strategy into clear priorities, operating plans and measurable outcomes.
- Defines and executes the SSC strategy and roadmap with a strong focus on operational stability, service quality, scalability and value creation.
- Operates with autonomy within the agreed governance framework, making timely decisions and taking ownership of results.
- Assesses the current organization and operating model, identifies capability, capacity, process and governance gaps, and implements the required structure.
- Leads the SSC transformation agenda, driving standardization, automation, digitalization and continuous improvement.
- Identifies opportunities to expand the SSC scope and strengthen its contribution to the organization. Operational management
- Takes direct ownership of day-to-day SSC operations and actively leads the resolution of service, performance and delivery issues.
- Establishes clear accountability, decision rights, governance routines and escalation mechanisms across the SSC.
- Designs and organizes the SSC structure, roles and capabilities required to meet current and future business needs.
- Implements and maintains the operating model, service catalogue, service level agreements and performance management framework.
- Sets operational priorities, allocates resources effectively and ensures disciplined follow-through on agreed actions.
- Monitors KPIs, service quality, productivity, risks and budget performance, taking prompt corrective action when required.
- Ensures compliance with company policies, internal controls and applicable regulations. Leadership and support functions
- Oversees the delivery and coordination of support services within the SSC, including Human Resources, Finance, Procurement, Legal, and Facilities.
- Ensures alignment between support functions and business needs.
- Promotes service consistency, process standardization, and operational efficiency across functions.
- Works closely with function leaders to address operational challenges and improve service quality.
- Monitors key performance indicators and supports the implementation of improvement initiatives across all support areas. Continuous Improvement andTransformation
- Builds and leads a practical transformation roadmap based on the SSC strategic priorities and identified operational gaps.
- Drives operational excellence through process simplification, standardization, automation and best-practice sharing.
- Challenges existing ways of working and leads corrective initiatives to improve productivity, controls, service quality and customer satisfaction.
- Uses performance data and service trends to anticipate risks, prioritize interventions and measure sustainable improvement.
- Leads or sponsors cross-functional projects that strengthen the SSC operating model and organizational capabilities. Stakeholder Management andCoordination
- Participates in functional and cross-functional meetings as required.
- Maintains strong relationships with Group and local stakeholders to ensure alignment and effective service delivery.
- Contributes to the SSC roadmap and supports initiatives related to service expansion, operational excellence, and organizational development.
- Shares best practices and collaborates with other SSC Managers across the Group. Additional Information
- Strong, hands-on operational leadership with the confidence to take ownership, make decisions and drive execution.
- Ability to combine strategic thinking with visible involvement in day-