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It Support Engineer

hace 1 semana


Córdoba Capital, Argentina Avenga X Qinshift A tiempo completo

This is us Qinshift and Avenga merge together to start a new era of technology that matters.
Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.
This is the job In Córdoba, Argentina;  we are actively seeking a professional to strengthen our IT team.
This is you Proficiency in configuring and administering switches and firewalls ( Fortinet / Cisco ).
Expertise in operating systems, including Linux and Windows , for troubleshooting and configuration.
Strong understanding of LAN/WAN network architectures and their administration.
Experience with cloud services , preferably AWS , and Office 365 administration .
Upper-Intermediate English proficiency (B2).
Solid experience as an IT Support Engineer with a focus on Network Administration .
Strong problem-solving skills with the ability to diagnose and resolve technical incidents efficiently.
Excellent communication skills to interact effectively with users and technical teams, explaining problems and solutions clearly.
Strong organizational abilities to manage multiple tasks and maintain rigorous tracking of incidents and requirements.
A proactive team player with the ability to collaborate across departments and external suppliers.
Nice-to-have skills: Experience with Fortinet and Cisco devices for configuration and administration of switches and firewalls.
Knowledge of information security practices, both at the user level and within data networks.
Familiarity with AWS cloud services.
Advanced skills in computer virtualization and managing virtualized environments.
This is your role Provide technical support to end users, ensuring effective incident resolution and tracking.
Maintain the availability and correct operation of equipment under your management.
Coordinate and track incidents reported to external suppliers to ensure timely resolutions.
Monitor the status and performance of company equipment and maintain operational continuity.
Manage and track tickets through Jira , ensuring clear documentation of issues and resolutions.
Maintain control over the company's asset inventory.
Provide support for on-premise and cloud-based servers .
Administer and maintain the company's LAN/WAN networks and data infrastructure.
Manage Office 365 tools and services for user and resource administration.