Resource Manager

WHY DEPT? We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.
About the job We are looking for an experienced Resource Manager for our capacity planning and resourcing practice across our teams.
Job Purpose This role is critical for ensuring efficient resource allocation and capacity management while accommodating a dynamic agency landscape and supporting our business growth.
In this role, you will be responsible for the effective utilization of our billable team members within in our Americas markets - ensuring that our casting practices uplevel the potential of our people, that we operate nimbly and flex at pace with client needs, and that we have appropriate billable headcount to achieve our business goals. This means vigilant balancing of the supply and demand of our most important asset, our people.
You will be an expert matchmaker - understanding project needs, the team's skills (aptitudes and appetite), and how to curate the best team for the best work possible. As a Resource Manager, you will proactively partner with the Commercial team to evaluate our new business pipeline to plan for future resourcing needs and optimize our utilization and bench capacity within the team. The ideal candidate will have strong interpersonal relationship skills, and an analytical mindset.
Key Responsibilities Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilization optimization.Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them.Cross-Functional Collaboration: Work closely with various departments to ensure alignment between Capacity Planning (Resource Management) and client satisfaction.Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources.Performance Monitoring: Track key metrics and provide regular reports to local, regional and global leadership on resource utilization, bench capacity, and nearshore and freelance ratios.Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.What We Are Looking For Fluency in English and excellent communication skills (both written and verbal) are a must for this role.Open to working approximately twice (2) a week from one of our offices: we have one in Villa Crespo, and another one in Mar del Plata.A background in resource management, traffic management, or capacity project management in an agency setting, with a minimum of 4 years in a resource management role.Strong understanding of how projects are delivered and staffed to meet client expectations, on time and on budget.Proficiency in resource management software and tools.Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools.Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments.Strategic thinking and problem-solving abilities.Well organized, process-driven and dedicated, with an outgoing personality and can-do attitude.Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment.Team-oriented mindset with a focus on collaboration.Ability to work in a fast-paced, dynamic environment.WHAT DO WE OFFER? We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spacesPremium healthcare through OSDE for the employee and their immediate family members.NUBI prepaid card with a monthly allowance for grocery purchases.Monthly reimbursements for Wi-Fi/electricity expenses.Monthly reimbursements for training/English classes.100% covered "Plant Total" membership at Sportclub.A flexible vacation policy.WE SUPPORT YOU BEING YOU: DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We're committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone's identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It's totally confidential and only used to make sure you feel fully supported at every step.
We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.
DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.
Learn more about DEPT DIVERSITY, EQUITY, & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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