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Product Trainer Specialist

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Aivo A tiempo completo

En Aivo estamos en la búsqueda de un Product Trainer Specialist para sumar al team de Professional Services dentro del área Customer Success.
Con el objetivo de capacitar constantemente a nuestros clientes y ayudarlos a tener una excelente adopción de nuestros productos.
Para lograr la mayor autonomía posible en su implementación.
Buscamos un profesional que aporte nuestra visión del área y sea incansable en la convicción de que Aivo es un referente en servicio al cliente.
Sus desafíos y responsabilidades diarios serán: Armado y dictado de capacitaciones de los productos Aivo, tanto generales como de temas específicos.
Idear temáticas y dictar Webinars regularmente.
Generar y actualizar documentación interna y externa en los portales de ayuda de Aivo.
Creación de contenido audiovisual.
Idear y armar comunicación a clientes sobre oportunidades y funcionalidades de las soluciones de la compañía.
Capacitaciones a nuevos ingresos en la compañia

En Aivo estamos revolucionando la industria de servicio al cliente con inteligencia artificial.
¿Nuestra misión?
Devolverle el tiempo a la gente a través de soluciones conversacionales que mejoran la comunicación entre las compañías y sus clientes.
Desde 2012 somos líderes en Latinoamérica y automatizamos más de 250 millones de interacciones para empresas como Visa, General Motors, Movistar, Telefónica y BBVA.
¿Lo mejor de la compañía?
Las personas que la conforman.
En el equipo ya somos más de 100 Aivors en Argentina, Brasil, Colombia, México, Estados Unidos, Portugal y Filipinas.
¿Te sumas?
Tenemos una propuesta para las personas que... Siempre priorizan al cliente Están orientadas a métricas y resultados Las ganas de mejorar y aportar nuevas ideas son su motor diario Aprenden de los errores y aprovechan las oportunidades Trabajan en equipo sin dejar de lado su autonomía Aportan diariamente a que las cosas sucedan Sumate a trabajar a una de las Top5000 fastest Growing Companies
En Aivo celebramos las diferencias culturales.
Por este motivo, brindamos igualdad de oportunidades y nos comprometemos a contratar a los mejores talentos sin importar origen étnico, religión, color, nacionalidad, sexo, orientación sexual, identidad de género, y edad.
**Requisitos**:
**Formación académica**: Comunicación Social, Periodismo, Marketing, o carreras afines.
Experiência Laboral: Entrenamiento en capacitación de personas presencial y a distancia.
(Excluyente) Carga y redacción de contenidos en medios digitales.
(Excluyente) Experiência en productos IT.
(Deseable) Experiência en Training de plataforma o productos It.
(Deseable) Conocimientos: Conocimientos en Training y Technical writing.
(Excluyente) Excelentes habilidades de redacción.
(Excluyente) Excelente manejo de herramientas para la generación de contenidos audiovisuales.
(Deseable) Excelente manejo de herramientas de comunicación (zoom, crowdcast, intercom, etc.)
(Deseable) Herramientas de Gestión de Proyectos (Monday, Jira).
(Deseable) IDIOMAS: Inglés Avanzado (Excluyente).
Portugués intermedio (Deseable).
Beneficios

¿Y qué te ofrecemos a cambio?
Un ambiente laboral inclusivo, multicultural, y con mucha Buena onda.
Vacaciones contadas en días hábiles, para que tu descanso rinda más y puedas dividirlas para disfrutar en diferentes momentos del año.
Revisiones salariales cada tres meses por inflación para que tu sueldo siempre valga.
Licencia de paternidad extendida.
Cursos en Udemy y convenios con OpenEnglish para tu formación personal y profesional.
Tu salud cubierta por Swiss Medical para que no tengas que preocuparte, ni vos ni tu familia, ya que los cubrimos a todos.
En Aivo celebramos las diferencias culturales.
Por este motivo, brindamos igualdad de oportunidades y nos comprometemos a contratar a los mejores talentos sin importar origen étnico, religión, color, nacionalidad, sexo, orientación sexual, identidad de género, y edad.