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230Be Jr Technical Support Specialist Bilingual

hace 3 semanas


Buenos Aires, Buenos Aires C.F., Argentina Syneos Health Clinical A tiempo completo

230be Jr Technical Support Specialist BilingualWeb: Descripción del empleo: Responsibilities: Maintain a detailed work log of all required system upgrades as well as the date of completion.Attend in-person meetings to discuss, troubleshoot, and diagnose hardware issues.Address user tickets regarding hardware, software, and networks.Report customer feedback and potential product requests/updates.Help management create training materials related to troubleshooting and computer usage.Organize and file documentation related to warranties and instructional guides for computers hardware.Qualifications: Excellent English skills.1+ year of proven work experience as a Help Desk Specialist, Help Desk Analyst, or similar.Hands-on experience with Windows/Linux/Mac OS environments.Experience in troubleshooting hardware and software issues related to drivers, firmware (BIOS), cameras/microphones, Google Workspace products, RAM, etc.Experience using a ticketing system, including tracking metrics (preferred).Experience working with JumpCloud and Atlassian.Working knowledge of office automation products and computer peripherals, such as printers and scanners.Ability to prioritize and manage multiple milestones and projects efficiently.Benefits: Competitive salary.Opportunities for professional growth and development.Company-sponsored travel to the United States, including transportation, lodging, meals, etc.Stock options for a rapidly growing company.Medical insurance.Paid time off.Excellent work environment.BEWARE OF FAKE JOB ADVERTISEMENTS: At CONA we will never ask you to send a Photo of your DNI or Personal Documentation.

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