Pcl - Sommelier - Sp

Department: Restaurant
Employment Type: Fixed Term Contract
Location: Central & South America - SP
Job DescriptionAs the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. Set a course for adventure with Princess Cruises Our fleet of Love Boats offers exceptional facilities and extensive professional development and recreational programs for our valued teammates. We love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive, and authentic service. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives and unlimited opportunities for growth.
Key ResponsibilitiesConsistently exceeds Restaurant defined targets by driving a personalized guest and teammate centric culture, reducing friction points and mitigating negative surprises.Assist guests during the dining hours with wine recommendations, service, and selections for perfect pairings with their meals.Actively ensures that beverage service teammates in the assigned dining locations are working together as company ambassadors.Promotes and ensures integration of Medallion Class products, services, and applications.Hosts and ensures proper set-up of all wine tastings and works closely with Culinary and Dining teams on wine and food pairing dinners.Maintain all wine storage area inventory, updated and reconciled with physical inventory.Drives the Service Excellence culture by continually reviewing guest comments and feedback.Responsible for achieving and exceeding guest satisfaction standards for wine service.Ensures that all guest orders are processed promptly and accurately through the onboard POS system.Confirms all charges on company accounts are processed correctly and escalates inconsistencies.Accountable for all wine stock held in the assigned location.Monitors all wine sales & promotions and ensures teammates are actively promoting sales.Oversees the implementation and execution of our wine program in alignment with Princess Cruises standards.Conducts daily/weekly wine training for all front-of-house ranks in the Food & Beverage department.Ensures cleanliness and proper storage is maintained in the wine cellar and displays as per public health standards.Performs all other job duties as assigned by senior management.Skills, Knowledge, and ExpertiseExtensive working wine knowledge with a WSET, ISG, CMS, or SWE certification.Minimum of 2 years' experience in a beverage service operation (Four star and above preferred) or one year of experience on a cruise ship.Exceptional communication and interpersonal skills.Excellent computer skills (Word, Excel, Outlook, etc.).Fluent in English, proficiency in Spanish, French, Italian, or German is an advantage.Ability to interact in a culturally diverse and dynamic environment.Extensive knowledge of varying wine and beverage brands, trends, and quality.Knowledge of food and wine pairing, capable of conducting wine tasting sessions.Ability to train other members of the Food & Beverage Team.BenefitsPrincess Cruises offers many benefits including comfortable accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all teammates. Princess Cruises is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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