L1 Sr. Technician

Cordoba, Argentina | Posted on 02/14/2025
We are seeking a skilled and proactive Level 1 Sr.
Technician to join our team.
This role involves providing support and troubleshooting for our global Windows, Linux/Unix infrastructure, and Network, including tasks such as system maintenance, configuration, security, and general operational support.
You will play a critical role in supporting escalations for client support tickets and operational systems.

Key Responsibilities:Provide technical support for the company's network and systems, including Windows, Linux/Unix environments.Troubleshoot and resolve issues related to Domain/Active Directory, OS deployments, AD Policies, and other system-related issues.Assist with the installation and configuration of new systems, manage server updates, and handle system migrations.Help with virtualization administration and support, including Hyper-V and VMWare environments.Administer, configure, and troubleshoot network services (DHCP, DNS, TCP/IP).Assist in network administration and support, including monitoring and troubleshooting.Work closely with the team to maintain and improve system reliability, security, and performance.Respond to incidents related to system/network performance, escalated from lower-level technicians.Assist in the configuration of basic firewall rules, BGP, MPLS, QOS, and other network management tasks under supervision.Maintain thorough and accurate documentation for all systems and processes (ESSENTIAL).Working Hours:Normal business hours are Monday-Friday, 8AM CST to 5PM CST.
Remote position
On-Call Rotation
TBD
Immediate start
Requirements:A positive, self-motivated individual with the ability to independently complete tasks.Strong communication and documentation skills with fluency in English.Experience supporting Windows and Linux/Unix servers in a corporate IT environment.At least 2-3 years of experience in Windows Active Directory, Group Policies, Domain Controllers, and Security Hardening.Proficient in basic scripting to automate tasks and troubleshoot.Experience with VOIP/SIP systems and basic knowledge of network protocols like TCP/IP, DNS, and DHCP.Familiarity with virtualization technologies such as Hyper-V or VMware.Knowledge of network administration and support (firewall configuration, routing protocols, and network troubleshooting).Ability to work under pressure and handle multiple tasks simultaneously.Ability to follow standard operating procedures and maintain accurate technical documentation.A customer-first mentality, comfortable interacting with end-users and resolving technical issues.Azure, SharePoint, OneDrive, and Office365 experience.Hudu, NinjaRMM, and HaloPSA experience.MikroTik, Juniper, UniFi, and Cisco experience.VOIP, SIP troubleshooting, and packet captures experience.Corporate antivirus software experience.
CrowdStrike Falcon preferred.Desired Skills:Experience with network monitoring and management tools.Exposure to network security concepts such as VPN, RADIUS, and traffic shaping.Experience with Veeam backup solutions is a plus.Familiarity with IT service management tools like HaloPSA.
#J-18808-Ljbffr