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Technical Account Manager, Measurement

hace 1 semana


Quilmes, Buenos Aires, Argentina Innovid A tiempo completo

As our Technical Account Manager, Measurement, you will be the main point of contact for clients supporting our InnovidXP omni-channel measurement solution across Linear and OTT. This is a highly visible role, where you will have the opportunity to work internally across various teams around the globe and externally with our clients, MVPDs, brands, and agencies all while making a true impact on our business success. 

In this role you will align and document client needs and oversee the implementation of the client deliverables across our measurement solutions. You will work closely with Data Scientists, Product, Sales, Account & Technical teams to onboard clients and execute their measurement strategy. You will ensure timely and accurate implementation of the deliverables according to our agreements and scope of work.

The Impact You'll Make:
Manage a variety of complex client meetings, such as onboarding, product updates, feature rollouts, and statuses independently or with minimal oversight.
Cross Team Collaboration - work closely with sales, product, and marketing departments as the liaison between the client and internal departments.
Put together client meeting agendas and prepare talking points.
Speak and present with confidence on subject matter.
Identify and proactively present solution-oriented ideas for process and product improvements
Perform risk assessment of platform within the area of responsibility e.g. assess bugs and feature requests thoroughly and evaluate any risks. 
Advise and consult on best practices, optimizations, recommendations, etc.
Understand and articulate areas of opportunity for clients
Assess prioritization and complexity of tasks.
Demonstrated masterful time management to understand timing as it relates to campaign/issue complexity.
Help to identify opportunities based on client engagement, platform usage, and product feedback.
Establish strong inter-departmental relationships.

What You'll Bring to Us:
+3 years of experience as a Technical Account Manager / Customer Success or related roles
Client-facing experience with International first-class clients in English
Advanced English skills (both written and verbal)
Experience working with Excel and data sets
Experience structuring solutions for large enterprise clients
Previous experience within the Digital Advertising Industry / Ad-tech is highly valuable
Knowledge of the AdTech ecosystem -strongly desired
Outstanding troubleshooting, analytical, and problem-solving abilities, along with the ability to collaborate cross-functionally
Clear and engaging communication skills: Ability to articulate complex information in simple, clear terms to non-technical clients and users, including presentations - both written and verbal
Familiarity with software development practices and ability to work with and understand product development

What We'll Offer You:
Unlimited Vacations
Monthly Inflation updates
Lunch Credit
OSDE 410 as medical assurance 
English lessons
Gym coverage
Internet coverage
1 extra paid month for primary & secondary birthing caregivers
Learning & Development - Tools and Training 
Hybrid & flexible working model - nice offices in Palermo with endless snacks & beverages
Pet friendly
High visibility roles with a tremendous amount of growth potential 
Global team and cross-company collaboration unlike anywhere else