Customer Operations
hace 2 semanas
Job Title: Customer Operations – Quality Assurance Specialist (12-Month FTC)
Closing Date: 29 November 2024
About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn't matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.
Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.
How you'll play your part In this role, you will provide independent quality checks for Customer Services, Resolutions and any regulatory programmes as required, delivering segregation of duty as prescribed by the regulator, via call listening, administration and third-party suppliers to ensure the highest standards are achieved. You will be supporting continuous improvement of key processes and systems through active involvement in business change initiatives and regulatory requirements.
Main Accountabilities Conduct daily and timely reviews of agents across all contact channels (phone, email, post, webforms, MMF & live chat) to ensure compliance and adherence to company policies, processes, business rules and regulations.Conduct reviews for teams within the scope of Customer Operations and provide support for cross company and regulatory projects.Assess interactions across a defined scope of processes and ensure that the service delivered meets the requirements and expectations of both the customer and the business.Complete reviews in line with defined targets for volume and accuracy.Work closely with the Quality Assurance Team Leader and stakeholder Team Leaders to support the creation and maintenance of a high performing workforce.Maintain knowledge across all in scope processes following any process or system updates and ensure adherence at all times to any changes that are introduced.Identify any change required and advocate for continuous improvement to support better customer outcomes and service.Highlight any trends or themes identified during quality assurance reviews and ensure tracking for monitoring.Participate in the implementation of any changes identified as a result of 2LOD and/or audit reviews.Support the Quality Assurance Team Leader with additional topics to keep stakeholders informed.Provide feedback to colleagues to support improvement in calibration sessions.About you Good knowledge of Consumer Duty, Vulnerable Customers and FCA principles.Effective listening, coaching, persuasion reasoning and influencing skills.Ability to work under own initiative.Ability to mark reviews fairly, consistently, objectively and compliantly.Strong organisation and time management skills.Performance analytics experience.Coaching and feedback experience.What's in it for you? We'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you.
We're here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance.
What's next? Please apply online via Taleo. Remember to include a copy of your CV too. You'll be asked a series of questions through the online application process.
#J-18808-Ljbffr
-
Customer Operations
hace 2 semanas
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Title: Customer Operations – Quality Assurance Specialist (12-Month FTC)Closing Date: 29 November 2024About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers.Inclusion is the driving force behind our...
-
Bdc Supervisor Of Operations
hace 1 semana
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - BDC Supervisor of Operations (MER0003GUE)BDC Supervisor of Operations Group: Mercedes-Benz Group AGDescription The Mercedes-Benz BDC Operations Supervisor is responsible for the daily oversight of all outsourced BDC operations through our 3rd party vendor. The goal is to manage the supplier with key performance indicators (KPIs) and...
-
Bdc Supervisor Of Operations
hace 1 semana
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - BDC Supervisor of Operations (MER0003GUE)BDC Supervisor of Operations Group: Mercedes-Benz Group AGDescriptionThe Mercedes-Benz BDC Operations Supervisor is responsible for the daily oversight of all outsourced BDC operations through our 3rd party vendor. The goal is to manage the supplier with key performance indicators (KPIs) and maintain...
-
Executive/ Senior Executive
hace 2 meses
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Executive/ Senior Executive - Parts Operations (MER0003F1R)Executive/ Senior Executive - Parts OperationsGroup: Mercedes-Benz Group AGResponsibilities Execute after sales procedures, including parts ordering, parts claims, and goods receiving in systemMaintain daily stock card recordResponsible for shipment coordination, including customs...
-
Executive/ Senior Executive
hace 2 meses
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Executive/ Senior Executive - Parts Operations (MER0003F1R)Executive/ Senior Executive - Parts OperationsGroup: Mercedes-Benz Group AGResponsibilities Execute after sales procedures, including parts ordering, parts claims, and goods receiving in systemMaintain daily stock card recordResponsible for shipment coordination, including customs...
-
Customer Journey Analyst
hace 1 mes
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Title: Customer Journey Analyst (MER0003E1L)Location: ChakanExperience: 3-6 YearsJob Responsibilities:Creating data mining architectures/models/protocols, statistical reporting and data analysis methodologies to identify trends in large data sets.Analyzing various business areas (e.g., Market Economics, Supply Chain, Marketing/Advertising, Scientific...
-
Customer Journey Analyst
hace 1 mes
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Customer Journey Analyst (MER0003E1L) Location: ChakanExperience: 3-6 YearsJob Responsibilities: Creating data mining architectures/models/protocols, statistical reporting and data analysis methodologies to identify trends in large data sets.Analyzing various business areas (e.g., Market Economics, Supply Chain, Marketing/Advertising,...
-
Sales Operations Manager – Dealer Performance Group
hace 4 semanas
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Sales Operations Manager – Dealer Performance Group (MER0003DKK)Sales Operations Manager – Dealer Performance GroupAbout Us Mercedes-Benz USA, headquartered in Atlanta, GA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment...
-
Aftersales Operations Manager, Dealer Performance Group
hace 4 semanas
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Aftersales Operations Manager, Dealer Performance Group (MER0003DKJ)Aftersales Operations Manager, Dealer Performance GroupGroup: Mercedes-Benz Group AGAbout Us Mercedes-Benz USA, headquartered in Atlanta, GA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people,...
-
Customer Service Processes
hace 1 mes
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Customer Service Processes (BEI00000PZ) Description Objective of job Provide support to District Managers about CS related processes implementation and parts data analysis.Provide coaching and support to dealerships about parts management.Update all the parts business data reports.Responsible for Region North CS Marketing Initiating and...
-
Customer Service Processes
hace 1 mes
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Customer Service Processes (BEI00000PZ) Description Objective of job Provide support to District Managers about CS related processes implementation and parts data analysis.Provide coaching and support to dealerships about parts management.Update all the parts business data reports.Responsible for Region North CS Marketing Initiating and...
-
Sales Operations Manager – Dealer Performance Group
hace 4 semanas
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Sales Operations Manager – Dealer Performance Group (MER0003DKK) About Us Mercedes-Benz USA, headquartered in Atlanta, GA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold our...
-
Executive, Technical Quality Coordinator
hace 2 semanas
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Executive, Technical Quality Coordinator (MER0003GKS) Group: Mercedes-Benz Group AGObjective of Job: Support the team lead in the operations of Technical Quality control.Process, validate, and monitor smooth operations of the Technical quality control areas in the supply chain logistics processes.Execute and support Technical audits, system...
-
Executive, Technical Quality Coordinator
hace 2 semanas
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Executive, Technical Quality Coordinator (MER0003GKS) Group: Mercedes-Benz Group AGObjective of Job: Support the team lead in the operations of Technical Quality control.Process, validate, and monitor smooth operations of the Technical quality control areas in the supply chain logistics processes.Execute and support with the Technical...
-
Director Of Integrated Marketing Operations
hace 1 mes
Mercedes, Argentina Amb Sports And Entertainment A tiempo completoAbout Atlanta United Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M....
-
Director Of Integrated Marketing Operations
hace 1 mes
Mercedes, Argentina Amb Sports + Entertainment A tiempo completoDirector of Integrated Marketing Operations - Atlanta United F.C.About Atlanta United Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average...
-
[Quedan 3 Días] Director of Integrated Marketing Operations
hace 4 semanas
Mercedes, Argentina AMB Sports and Entertainment A tiempo completoAbout Atlanta United Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M....
-
Junior Parts Advisor
hace 2 semanas
Mercedes, Argentina South Trail Hyundai A tiempo completoHere is a great way to join the automotive industry in the Parts Department and learn and grow into a successful career. We're seeking a motivated, adaptable professional passionate about the automotive industry and committed to delivering outstanding customer service.Working Days: Tuesday through Saturday.Benefits: Opportunity for advancement – we develop...
-
Sales Receptionist
hace 2 meses
Mercedes, Argentina Audiqueens A tiempo completoDescriptionKOLLECTIVE - Keys to success Every Kollective dealership team member is expected to work in concert with other departments to provide an unparalleled ownership experience for each customer they meet, speak to or work with ... to go beyond what is required ... to exceed the customer's expectations in every thought, word and gesture. That is not...
-
Automotive Receptionist
hace 4 semanas
Mercedes, Argentina Herb Chambers Companies, Inc. A tiempo completoMercedes-Benz of Sudbury has an immediate opening for a full-time Receptionist to join the team!A customer-friendly, eager individual with an exceptional personality will succeed at this role. The Herb Chambers Companies is proud to have won The Boston Globe's Top Places to Work award consecutively!Job Purpose: Supports sales operations by welcoming...
