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hace 3 semanas
Senior IT Infrastructure Specialist (L3)Company: INFUSE
Key Responsibilities: Troubleshoot, diagnose, and resolve complex technical problems and incidents on time.Coordinate and execute change tasks and implementation activities seamlessly.Collaborate effectively with cross-functional teams, including support teams, departments, and vendors, to resolve issues and enhance service delivery.Document processes, procedures, and solutions to communicate clearly and share knowledge.Train and mentor junior support staff to improve their technical skills and understanding of cloud platforms.Generate and analyze reports to support decision-making and continuous improvement.Monitor and optimize cloud services to enhance performance and reduce operational costs.Stay current with industry trends and best practices related to cloud technologies and IT support.Assist with additional tasks as required in reaching the IT Support team's objectives.What We're Looking For: Proven experience in the administration, design, implementation, and maintenance of cloud services and solutions, including:Microsoft AzureMicrosoft 365Google Workspace (formerly G Suite)Proficiency in Windows operating systems.In-depth knowledge of networking concepts, security principles, and troubleshooting techniques.Strong proficiency with automation tools and scripting languages, particularly PowerShell.Familiarity with ITSM and collaboration tools such as Jira and Confluence.Strong problem-solving skills and the ability to work independently as well as in a team environment.A proactive, multitasking attitude with the ability to prioritize and manage multiple responsibilities effectively.Excellent communication and interpersonal skills to interact with technical and non-technical stakeholders.Fluent in English (Upper-Intermediate or higher).Preferred Qualifications: Experience with AI tools and automation solutions is a strong plus.Relevant certifications in Microsoft and Google Cloud services are a plus.Conditions: Work schedule: Monday-Friday, Working hours: Shift 1: 12 AM - 9 AM EST (New York) or Shift 2: 9 AM - 6 PM EST (New York) incl.
1h break.Paid vacation and sick leave, as well as short Fridays in the summer.Competitive compensation based on your experience and skills.
Payments are made monthly based on an invoice, via banking transfer/Payoneer/PayPal.
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