Finance Associate
hace 13 horas
Finance Associate - O2I CSS Global Services Team (Volume Team)At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
What you'll do Serve as the first point of contact for customers seeking assistance via ticketing systemManage support tickets to ensure issues are resolved in a timely mannerGather and document relevant information for escalation to higher-level support teams as neededProvide guidance and solutions to internal customers on general queriesProviding post-sales support, as neededResponding to internal and external queries within the Service Level AgreementEnsuring month/quarter end close activities are completed timely and accuratelyEnsure high customer satisfaction through professional, courteous, and efficient communicationMaintain positive relationships with customers and colleaguesParticipate in team meetings and training sessions to improve skills and knowledgeProvide feedback to the team regarding common issues and trendsWhat you bring A Bachelor's degree is preferredFresh graduates are welcome to applyFluency in English with excellent communication skills both written and verbalFamiliarity with ticketing system is a plusKeen attention to detail, a high level of organization, and strong follow-up skillsAdaptability, with the ability to prioritize tasks and solve problems with minimum supervisionPatience, empathy, and the ability to handle difficult customers with professionalismStrong team player attributes and work ethicsHighly skilled in team collaboration and able to work effectively with team members across different regionsWillingness to learn and adapt in a dynamic environmentMeet your team The O2I CSS Global Services team is a newly established division within the O2I CSS Organization, focused on centralizing specific business operating models and processes.
Our team manages the end-to-end process from booking to invoicing for partners and customers, working closely with the Global Services Director, Finance Manager, Functional Lead, and Process Coordinators.
Our team currently consists of 32 colleagues located in three different regions (Manila, Prague, Buenos Aires), all working together in a collaborative, supportive, and knowledge-sharing environment.
What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage.
This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station.
BENEFITS Yearly bonuses, sick days paid, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
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