Remote German Customer Service Representative

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Cbt A tiempo completo

About Cbt

Cbt is a global company that delivers exceptional customer service experiences. Our team of passionate professionals work together to provide innovative solutions for our clients.

Job Description

We are seeking a highly motivated and organized German-speaking Customer Advisor to join our dynamic team in Porto, Portugal. This remote work opportunity allows you to assist customers from around the world, help them navigate their web service experience, and be a key part of a global team.

Responsibilities

  • Customer Support: Assist customers via phone, email, and live chat, addressing their inquiries and providing effective solutions in a timely manner.
  • Web Services Expertise: Develop a strong understanding of Cbt's web services, offering accurate, clear, and helpful information to customers.
  • Problem-Solving: Troubleshoot customer issues and deliver personalized solutions that meet their needs.
  • Communication: Communicate professionally, empathetically, and clearly with customers, ensuring satisfaction at every touchpoint.
  • Collaboration: Work with colleagues across various departments to resolve complex issues and improve customer service.
  • Customer Feedback: Collect valuable feedback from customers to share with Cbt for service improvements.
  • Documentation: Maintain detailed records of customer interactions, solutions, and feedback in our internal systems.

Requirements

  1. Language Skills: Fluency in German and intermediate English (B2) or higher. You should be able to effectively communicate in both languages.
  2. Experience: Prior experience in customer service is advantageous but not required. A positive attitude and willingness to learn are highly valued.
  3. Skills:
  • Communication: Strong verbal and written communication skills in both German and English.
  • Problem-Solving: Ability to troubleshoot customer issues and provide quick, effective solutions.
  • Customer-Oriented: Passion for providing excellent customer service and fostering long-term relationships with clients.
  • Adaptability: Comfort in working in a fast-paced environment and adapting to new challenges.
  • Team Player: Ability to collaborate with team members to achieve shared goals.
  • Tech-Savvy: Basic computer skills and the ability to learn new web-based applications quickly.

Benefits

  1. Competitive Salary: A salary that reflects your skills and experience, with performance-based bonuses.
  2. Relocation Package: For candidates relocating from abroad, we offer a comprehensive relocation package, including flight tickets and accommodation support.
  3. Health & Life Insurance: Comprehensive coverage starting on day one.
  4. Meal Allowance: A daily meal allowance to support your food expenses.
  5. Transport Allowance: Monthly transport allowance for your commute.
  6. Career Growth: Opportunities for career advancement and development within Cbt.
  7. Training & Development: Access to ongoing training to enhance your skills and career.
  8. Work-Life Balance: A flexible and supportive work environment.
  9. Vibrant Location: While working remotely, you will be a part of our team based in Porto, a city renowned for its beautiful architecture, cultural heritage, and thriving international community.

Schedule

Monday to Sunday: Rotational shifts within the schedule below: Monday to Friday: 08:00h - 18:00h; Saturday and Sunday: 08:00h - 17:00h (Occasionally, you may be required to work from 08:00h - 19:00h). Days off: Two rotational days off.

Requirements for Employment

We accept EU ID, Residence Card, Manifestação de Interesse, and Visas (under consultation).



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