Operations Excellence Professional

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Torre A tiempo completo

Role Summary: We are seeking a skilled Operations Excellence Professional to enhance our customer support and guarantee outstanding client satisfaction. As a key member of our team, you will play a pivotal role in managing end-to-end customer experiences.

Key Responsibilities:

  • Manage day-to-day operations to ensure optimal customer interaction and service delivery.
  • Collaborate with our 3-PL partner and German IT team to streamline processes and boost operational efficiency.
  • Handle logistics and order fulfillment processes to align with customer expectations.
  • Act as the main point of contact for all customer service inquiries and conflict resolution.
  • Foster a positive service experience by addressing customer concerns proactively.

Qualifications:

  • Bachelor's degree in communications, operations, or relevant field.
  • Proven track record in customer success or operations management roles.
  • Experience with Odoo or similar ERP systems, demonstrating proficiency in leveraging these platforms for improved business operations.
  • Exceptional communication skills and a commitment to deliver customer-focused solutions.

Benefits: PTO, remote work.


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