Brand Ambassador

The Mercedes-Benz Manhattan Brand Ambassador is a key role in promoting the dealership as a choice destination for luxury vehicle enthusiasts. As a highly engaged liaison between clients and the brand/company, this individual is responsible for delivering exceptional customer service and recognizing the needs and expectations of each individual client.

• Welcome and acknowledge customers in a genuinely upbeat, courteous, and professional manner.
• Capture customer expectations by engaging with visitors in an immediate manner by monitoring activity throughout the customer stay.
• Act as a "mobile" cashier when needed to expedite customer transactions.
• Assist with placing orders for retail requests.
• Assist with placing orders for parts customers, if necessary.
• Handle customer requests and ensure proper selection of boutique items are available.
• Tag and maintain accurate and appropriate inventory.
• Answer internal/external phone calls transferred from Operator or BDC.
• Anticipate needs of clients and/or identify any possible situation that will adversely affect the customer experience and act in a manner that will remedy the situation.
• Communicate needs or issues with appropriate team members when necessary (manager, support staff, advisor, etc.).
• Assist in building an online presence.
• Assist with online reputation management.
• Maintain hospitality refreshment areas so that they remain clean, tidy, and fully stocked for customer needs and serve customers when required.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
• Maintain excellent knowledge of service and vehicle products, dealership promotions and events, and MBM policies and procedures.
• Accurately complete entry and relief of sales from boutique inventory.
• Provide prices and other relevant product information when requested.
• Recommend boutique items and new ideas when appropriate.
• Promote sales by suggesting seasonal or special offer products.
• Able to commute into and out of Manhattan/New York City on a daily basis.

• High School Diploma (GED) or equivalent work experience.
• 2 years experience in Luxury Concierge.
• Must be SOE Certified within 6 months of employment.
• Natural leadership skills.

Primary Location

Organization: Mercedes-Benz Manhattan, Inc.

Primary Location: United States of America-New York-New York

Work Locations: 770 11th Avenue, New York, 10019