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Senior Technical Support Manager
hace 3 semanas
A career opportunity exists at Waterplan for a Senior Technical Support Manager to lead our 1st Line of Technical Support Department. The role involves operational and personnel management, ensuring customer success, and creating effective cross-functional processes.
As a Senior Technical Support Manager, you will be responsible for breaking down strategies into tasks, implementing projects, managing team schedules, monitoring timesheets and KPIs, controlling inquiry queues, preparing user request reports, improving workflow efficiency, updating knowledge bases, and organizing project work.
The ideal candidate has experience in the management of Technical Support teams & Strategy execution, proven experience in creating effective cross-functional processes, fluency in English, Spanish, and Russian, and knowledge of relevant tools like YT, Intercom, Confluence or similar.
We are seeking a highly skilled professional who can develop service standards, communicate with customers, focus on service improvement, and manage multicultural teams working on international projects.
