Customer Support Specialist

hace 1 mes


Salta, Salta, Argentina Somewhere A tiempo completo
Customer Support Admin

We are seeking a highly motivated and detail-oriented individual to support the day-to-day customer service and administrative operations of our fast-growing online business.

Key Responsibilities:

  • Content Management: Curate and edit website content, including uploading and updating product images, short descriptions, and detailed product information.
  • Pricing & Product Updates: Ensure product pricing and descriptions are accurate and consistent across the website, product lists, and the accounting system.
  • Order Confirmation Review: Verify supplier order confirmations for accuracy, including product details, quantities, freight information, shipping addresses, and special instructions.
  • Administrative Support: Assist colleagues with various administrative tasks as needed.
  • Customer Support: Provide professional and friendly customer service via phone, email, and chat platforms.
  • Order Management: Handle customer inquiries by inputting orders, generating quotes, and checking order status.
  • Quality Monitoring: Monitor customer service activities and provide feedback to maintain high-quality service.
  • Product and Service Inquiries: Refer complex customer questions to the appropriate internal team members.
  • Communication: Inform customers about prices, shipping dates, potential delays, and other relevant information.
  • Data Management: Use software tools such as spreadsheets, QuickBooks Online, CRM systems, and scheduling software to enter, edit, and format reports or data.

Requirements:

  • Experience: 1-2 years of relevant experience in customer support or administrative roles.
  • Proficiency in Tools: Google Workspace, WooPress/WooCommerce, QuickBooks Online, Google Sheets or other spreadsheet tools.
  • Language: Fluent in English, with excellent verbal and written communication skills.
  • Skills: Strong attention to detail, organization, and a customer-first mindset.

This role offers a unique opportunity to grow with a business that is committed to excellence in customer service and workplace safety. If you are proactive, detail-oriented, and passionate about supporting customers, we'd love to hear from you.



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