Helpdesk Senior Associate
hace 2 semanas
Job Title: Helpdesk Senior Associate - Mac Troubleshooting
About the Role:
NTT DATA Services is seeking a skilled Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh, India. As a Helpdesk Senior Associate, you will be responsible for providing technical support and troubleshooting for Mac and Windows devices, including registry edits, MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citrix, Active Directory, and more.
Key Responsibilities:
- Provide technical support and troubleshooting for Mac and Windows devices, including registry edits, MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citrix, Active Directory, and more.
- Act as a liaison between customers and departments within the organization to ensure that all online system problems are resolved in an accurate and timely manner.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and maintain knowledge of technical systems, tools, and processes to provide expert-level support.
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.
What We Offer:
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
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