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Derivatives Risk Management Expert

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Supportyourapp, Inc A tiempo completo

Company Overview

SupportYourApp, Inc. is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We have a strong presence in over 30 countries and speak over 60 languages.

In this role, you will be responsible for providing top-notch technical support to our customers, diagnosing and resolving complex technical issues related to derivatives and capital markets risk management.

Your Key Responsibilities

  • Provide L2 support to customers, ensuring timely and effective resolution of technical issues.
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB.
  • Gather data to ensure the required technical information is collected to resolve even more complex tickets.
  • Maintain working knowledge of our client's products and services.
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues.