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Technical Solution Architect
hace 2 semanas
Company Overview
Iafis Group is a global leader in driving growth opportunities and solving complex business problems for our clients through innovation. We seek to build a robust platform for business and a powerful product engine that are vital to innovation at scale.
Job Description
As a Customer Technology Service Line Customer Success Manager, you will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. You will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at Iafis Group.
Your Key Responsibilities
- Develop a deep understanding of the customer business, desired outcomes, competition, pain points, and industry trends.
- Be the single point of contact related to adoption efforts and objectives for the assigned service line.
- Evangelize and coordinate customer adoption of defined sub-sets of service line products and solutions.
- Partner with product management to understand the holistic view of the product, its roadmap, and differentiators.
- Rigorously track metrics like daily active users, onboarding engagement rate, and retention rate.
Skills and Attributes for Success
- 10+ years relevant work experience in a customer-facing product development role with a proven track record of delivering a product or service offering to market in a way that differentiates and delivers business value.
- Passion for technology with demonstrated technical aptitude, strong analytical skills, and a knack for coming up with creative solutions to problems.
- Able to deal efficiently with escalations and difficult situations under pressure and remove friction by bringing the right people together to solve issues.
