IT Support Specialist

hace 3 semanas


Buenos Aires, Buenos Aires C.F., Argentina Elastyc A tiempo completo

About the Position

Elastyc represents a dynamic, privately held company in the insurance industry. With decades of experience, they prioritize clients, support their teams, and contribute to the community.

Job Responsibilities

  • Provide technical support to IT users through phone, onsite assistance, and problem resolution.
  • Perform installation, maintenance, troubleshooting, and support for client/server systems, software, and network hardware.
  • Assist end users with computer operations, peripherals, and software applications.
  • Coordinate software, hardware, and systems applications with users and management.
  • Handle and coordinate all desktop IT requirements, including hardware/software troubleshooting, replacement, installation, configuration, and user administration.
  • Document and route incoming IT requests, escalate tickets when necessary, and ensure help desk processes are followed.
  • Move, add, and update desktop and network equipment as needed.
  • Provide user training, consulting on IT systems, and exceptional customer service.
  • Support the IT department's goals and assist in developing short and long-term objectives and strategies.
  • Stay informed about new systems, software capabilities, and technological advances.

Qualifications:

  • Bachelor's Degree in Computer Science or related field, or equivalent education/experience.
  • At least 2 years of experience in computer hardware/software, with a focus on workstations, networking, client/server systems, and problem diagnostics.
  • Strong project management, time management, initiative, and interpersonal skills.
  • Ability to meet deadlines, attend required meetings/training, and travel by automobile/aircraft.
  • Ability to work outside normal business hours as needed and to operate office equipment such as computers, copiers, and calculators.

Language Skills: Fluency in English is required.

Salary Range: up to 2,800 USD/mo

Work Schedule: Monday to Friday, 9:00 AM to 05:00 PM (EST)



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