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Client Service Representative
hace 2 semanas
We are seeking an experienced Client Service Representative to join our team at Mercedes-Benz Langley.
About UsDilawri Group of Companies is a leading automotive group in Canada, representing 35+ brands across the country. With over 4,000 employees, we pride ourselves on delivering exceptional products and customer service.
Job DescriptionThe ideal candidate will have a minimum of 3 years of experience as a Service Advisor in a dealership environment. They will be responsible for providing excellent customer service, ensuring timely completion of repair orders, and maintaining accurate records.
Key Responsibilities:- Deliver exceptional customer service to ensure satisfaction and loyalty.
- Promptly greet and assist clients, addressing any concerns or questions they may have.
- Accurately obtain information from customers, explain required work, and obtain authorization.
- Review and update repair orders, ensuring accuracy and completeness.
- Monitor repair progress, updating customers on status and ensuring timely completion.
- Collaborate with colleagues to achieve sales and customer satisfaction goals.
- Minimum 3 years of experience as a Service Advisor in a dealership environment.
- Competitive compensation package.
- Employee discounts on vehicle purchases and leases.
- Exclusive Dilawri offers and promotions.
- Ongoing training and development opportunities.
At Dilawri Group of Companies, we value our employees and offer a comprehensive benefits package, including health and dental coverage, RRSP matching, and paid time off. If you're passionate about delivering exceptional customer service and have a strong background in the automotive industry, we encourage you to apply.
