Java Developer

hace 4 días

Buenos Aires, Buenos Aires C.F., Argentina Supportyourapp, Inc A tiempo completo

Job Overview

We are seeking a skilled Java Developer to join our team as an L2 Technical Support Consultant. In this role, you will provide top-notch support to customers, diagnosing and resolving complex technical issues.

About the Role

In this position, you will:

  • Stay up-to-date with the latest technology trends and advancements
  • Provide L2 support to customers, identifying and resolving complex technical issues
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure the required technical information is collected to resolve even more complex tickets
  • Ensure customer satisfaction with every interaction
  • Maintain working knowledge of our client's products and services
  • Work securely with customers' sensitive information
  • Communicate with developers and other departments to identify and troubleshoot technical issues

Requirements

To succeed in this role, you must have:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • 2+ years of experience in back-end software development
  • Proficiency in Java/Spring Boot and MongoDB
  • A good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
  • A positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
  • A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Bonus Requirements

Having experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.) and knowledge of performance tuning techniques would be a great plus.

About Us

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

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