Technical Support Expert
hace 2 días
At Axionova Engineering Limited, we are seeking a highly skilled Technical Support Representative to join our team. As the primary contact for clients, you will be responsible for providing exceptional technical support and ensuring customer satisfaction.
Key Responsibilities- Technical Support: Respond promptly to customer inquiries via phone, email, and chat; identify and troubleshoot software, hardware, or tool-related issues, providing step-by-step guidance;
- Customer Communication: Clearly explain technical concepts to customers, ensuring they fully understand the solutions provided;
- Collaboration with Internal Teams: Work with engineering, development, and product teams to share customer feedback and recommend improvements;
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent experience);
- At least 2 years of technical support or customer service experience, preferably in engineering or technology fields;
- Expertise in troubleshooting software, hardware, operating systems, applications, and networking issues;
- Familiarity with engineering tools and software;
- Experience using ticketing systems and remote support tools;
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users;
- Excellent analytical and problem-solving abilities with a proactive approach to resolving issues;
- A competitive salary of $24-$37 per hour, depending on experience;
- A comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, and paid time off;
- A flexible working schedule, allowing you to work from home and maintain a healthy work-life balance;
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