Technical IT Support Professional
hace 1 semana
We are seeking a dedicated Technical IT Support Specialist to serve as the primary point of contact for technical support inquiries at Salve Consulting. As a key member of our team, you will play a vital role in ensuring prompt responses to support requests and delivering tailored IT solutions.
About the RoleThe ideal candidate will possess excellent customer service skills, with the ability to diagnose and resolve technical issues efficiently. Proficiency in ticketing systems and a solid understanding of operating systems, software applications, and networking are essential requirements for this position.
This is an exciting opportunity to contribute to improving healthcare through technology and drive innovation within our company. If you are a motivated IT support professional eager to make a meaningful impact, we encourage you to apply.
Key Responsibilities- Serve as the first responder for technical support, managing Level 1 support tickets via phone and software systems.
- Provide efficient troubleshooting and resolution for technical issues.
- Update and refine internal documentation, self-help articles, and support guidelines.
- Assist remotely as needed, and be available for on-site tasks or guiding remote-hands teams.
To succeed in this role, you will need:
- A minimum of 2 years' experience in IT support, with proven ability to diagnose and resolve issues efficiently.
- Proficiency with ticketing systems such as Zendesk or Intercom.
- Solid knowledge of operating systems, software applications, and networking.
- A passion for technology, especially in networking.
- Strong customer service orientation.
- An independent and organized work style, with excellent communication skills.
- High reliability and proactive attitude.
- Fluency in English (C2) and a valid Class B driver's license.
- A competitive salary package with opportunities for career progression.
- DIRECT CONTRIBUTION TO IMPROVING HEALTHCARE THROUGH TECHNOLOGY.
- Employees are empowered to drive innovation and bring ideas to life.
- Opportunities for career progression and increased responsibilities.
- Complimentary meals at company headquarters in Essen.
- Market-aligned compensation with a startup atmosphere.
- Apple laptop and other required gear.
- 30 days of paid vacation.
- Personal healthcare benefits and free fitness membership.
- Job ticket for convenient travel.
- Regular team-building and social events.
This position is based in Essen, Germany.
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