Resident Service Coordinator
hace 3 semanas
Resident Service Specialist Job Description
At UDR, Inc., we are seeking a highly skilled Resident Service Specialist to join our team. This role is responsible for ensuring a seamless move-in experience for our residents, providing exceptional customer service, and maintaining a high level of property condition.
Key Responsibilities:
- Guide walk-in traffic and minimize wait time
- Handle resident concerns with the Resident Service Manager and/or Community Director
- Ensure timely responses to resident and community communications
- Organize packages and distribute as needed
- Work closely with the Business Manager, Centralized Admin, and Renewal teams to meet leasing and renewal goals
- Utilize CRM to effectively manage resident relations, service requests, and communications
- Provide property condition oversight, including daily walks of amenities and issue resolution
Additional Responsibilities:
- Interact with walk-in prospects, show the property, and answer questions
- Receive and greet visitors, answer prospects, residents, and customer inquiries
- Research and prepare reports, memos, and correspondence using word processing, spreadsheet, database, or presentation software
- May interact with walk-in prospects by setting up self-guided tours and answering questions
- Complete market summary and comp reports as directed
- Comply with Company policies and procedures related to employment
- Commit to Living the UDR Values each day in every action taken
Benefits and Compensation:
We offer a comprehensive benefit package, including medical, dental, vision plans, lifestyle flexible spending account, and more. Our compensation range is $25.00/HR - $28.00/HR.
About UDR, Inc.
UDR, Inc. is a leading owner and manager of residential apartment communities. We are committed to providing a diverse workforce and inclusive work environment.
Equal Employment Opportunity:
UDR is proud to provide equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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