Case Support Associate
hace 5 días
Pacifica Continental Career Opportunities
We seek a motivated and experienced Client Experience Specialist to contribute to the success of our team.
Key Accountabilities:
- Deliver exceptional client service by responding to queries and resolving issues promptly.
- Work closely with colleagues to maintain accurate records and update client information.
- Communicate effectively with clients, actively listening to their concerns and addressing them in a timely manner.
- Support clients through complex processes, ensuring they feel informed and supported throughout.
Qualifications:
- Proficiency in English at B2 level or higher.
- A bachelor's degree.
- Significant experience in customer-facing roles, ideally with a background in phone support.
- Excellent communication and problem-solving skills.
- Full-time availability.
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