Service Delivery Manager
hace 5 días
At Gbs Group, we value diversity and inclusivity. Our goal is to create a work environment where individuals from various backgrounds can thrive.
We believe that diversity inspires innovation, collaboration, and challenges us to produce better solutions.
**Job Summary:** We are seeking an experienced Service Delivery Manager to maintain a broad understanding of our products and services to ensure quality delivery on service and performance commitments to clients.
This role will coordinate with cross-functional teams to execute client strategy and deliver agreed reporting from internal tools. The successful candidate will also be responsible for building relationships with clients and ensuring satisfactory resolution of technical support issues.
**Responsibilities:**
- Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation
- Help clients match program needs with operationally efficient delivery options
- Build relationships with cross-functional teams to execute on deliverables for clients
- Delve agreed reporting from internal tools
- Support member service delivery by resolving needs for client-specific information
- Proactively monitor satisfactory resolution of client technical support issues
The ideal candidate will have a Bachelor's degree or comparable experience in a related field, along with 1-3+ years of professional work experience preferably aligned to roles in operations/logistics, customer service, customer management, software implementation, and/or project management.
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