Global Talent Coordinator
hace 3 días
Company Overview
Sagan is an exclusive membership community connecting top executives, founders, and CEOs with international talent. We bridge the gap between global talent and US-based businesses.
Job Title: Customer Service Lead/Office Admin
Location: Remote (MST Time zone)
Estimated Salary Range: $1,200 - $1,500 USD
Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (MST)
Job Description:
We are seeking a highly skilled Customer Service Expert to serve as our front-line contact, ensuring seamless communication with customers and supporting our administrative team. This role involves managing inbound calls, scheduling, assisting with customer service inquiries, and providing general administrative support.
Key Responsibilities:
- Customer Communication: Manage inbound calls, texts, and emails, ensuring prompt responses to customer inquiries.
- Scheduling: Schedule new estimates and communicate delays or changes in arrival times.
- Issue Resolution: Handle customer callbacks and complaints, routing them to the appropriate team members and following up to ensure timely resolution.
- Document Management: Process W9 and insurance requests, along with certificates of installation.
Administrative Support:
- Logistics: Order dumpsters, manage permit requests, and coordinate additional job-specific needs.
- Data Tracking: Track and report lead by source, maintain revenue/margin trackers, and update job reports.
- Documentation: Populate takeoff sheets, pictures, and inventory lists as required.
Accounts Receivable Support:
- Cash Flow Management: Compile and follow up on daily customer payment reports, contacting customers as needed to process payments over the phone.
- Account Follow-up: Follow up on outstanding invoices and process deposits with clients.
Qualifications:
- Technical Skills: Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint), Google Sheets, and Zoom.
- Organizational Skills: Strong organizational and multitasking skills.
- Communication Skills: Excellent communication skills with attention to detail in managing customer interactions.
- Experience: Prior experience in customer service or office administration roles.
Nice-to-Haves:
- Software Familiarity: Familiarity with Housecall Pro or ServiceMinder software.
- Client Relations Experience: Experience working in client relations or support environments.
Language: Please note that we kindly request English language proficiency for all application materials.
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