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Global Client Advocate
hace 2 semanas
Technical Account Specialist
\We are seeking a Technical Account Specialist to join our team at SupportYourApp. In this role, you will be responsible for providing technical expertise and support to our clients across the globe.
\Key Responsibilities:
\- Develop and maintain strong relationships with clients to understand their technical needs
- Provide technical expertise and support to resolve client issues
- Collaborate with cross-functional teams to enhance service delivery and client satisfaction
Requirements
\To succeed in this role, you should have 1+ year of experience in similar positions or 2+ years in customer support. You must be fluent in English (C1-C2 levels), a critical thinker, and problem solver.
\Desirable Skills:
\- Experience with customer support platforms like Intercom, Zendesk, Freshdesk, Hubspot, Aircall
- Knowledge of technical concepts related to customer support
- Time management skills and experience working with platforms like Wrike, Monday, Asana, Jira
