Healthcare Solutions Coordinator

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Pearl A tiempo completo
About Pearl
Pearl works with exceptional founders from the US and EU to connect them with top talent worldwide. Our clients have raised over $5B in aggregate and are backed by prominent investors like OpenAI, a16z, and Founders Fund. They're looking for candidates who can consistently deliver results and grow with their teams.

As a leading comprehensive radiology network in the US, our company is revolutionizing access to affordable and high-quality medical imaging. We empower healthcare providers with seamless radiology solutions that drive efficiency and improve patient care.

About the Role
This Care/Provider Navigator position plays a crucial role in expanding our presence in the healthcare industry. You'll guide and support providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes. Your key responsibilities will include:
  • Care Coordination (80%)
  • Serve as the first point of contact, ensuring a professional and welcoming patient experience.
  • Collect, verify, and update patient information accurately while ensuring confidentiality.
  • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
  • Manage patient records in EMR systems, ensuring compliance with HIPAA regulations.
  • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
  • Provide preappointment instructions and ensure patients understand documentation and insurance requirements.
  • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
  • Conduct provider outreach to present our value proposition and acquire provider partnerships.
  • High outbound call volume handling
  • Maintain accurate outreach records in HubSpot CRM.
  • Track and report KPIs (calls, emails, meetings, conversion rates).
  • Share insights on prospect feedback and market trends to improve strategies.

Onboarding Week 1:
  • Complete our product & industry training.
  • Gain proficiency in HubSpot CRM & outreach tools.
  • Develop a target account list and begin initial outreach.
  • Shadow sales calls to understand prospect pain points.
  • Conduct mock prospecting sessions for script refinement.

Requirements
To excel in this role, you'll need:
  • Proven experience in Care Coordination, especially in physical healthcare.
  • Excellent English and Spanish communication skills.
  • 1+ years of outbound sales experience (healthcare preferred).
  • Strong coldcalling & email outreach skills.
  • Proficiency with HubSpot, LinkedIn Sales Navigator, and CRM tools.
  • Ability to thrive in a fast-paced, metrics-driven environment.

Benefits
We offer a competitive compensation package, remote work opportunities, and a generous PTO policy. You'll also have access to ongoing learning and development resources, mentorship from international industry experts, and global networking opportunities.

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