Healthcare Solutions Coordinator
hace 2 semanas
Pearl works with exceptional founders from the US and EU to connect them with top talent worldwide. Our clients have raised over $5B in aggregate and are backed by prominent investors like OpenAI, a16z, and Founders Fund. They're looking for candidates who can consistently deliver results and grow with their teams.
As a leading comprehensive radiology network in the US, our company is revolutionizing access to affordable and high-quality medical imaging. We empower healthcare providers with seamless radiology solutions that drive efficiency and improve patient care.
About the Role
This Care/Provider Navigator position plays a crucial role in expanding our presence in the healthcare industry. You'll guide and support providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes. Your key responsibilities will include:
- Care Coordination (80%)
- Serve as the first point of contact, ensuring a professional and welcoming patient experience.
- Collect, verify, and update patient information accurately while ensuring confidentiality.
- Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
- Manage patient records in EMR systems, ensuring compliance with HIPAA regulations.
- Respond to patient inquiries via phone, email, and chat with empathy and clarity.
- Provide preappointment instructions and ensure patients understand documentation and insurance requirements.
- Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
- Provider Partnership (20%)
- Conduct provider outreach to present our value proposition and acquire provider partnerships.
- High outbound call volume handling
- Maintain accurate outreach records in HubSpot CRM.
- Track and report KPIs (calls, emails, meetings, conversion rates).
- Share insights on prospect feedback and market trends to improve strategies.
Onboarding Week 1:
- Complete our product & industry training.
- Gain proficiency in HubSpot CRM & outreach tools.
- Develop a target account list and begin initial outreach.
- Shadow sales calls to understand prospect pain points.
- Conduct mock prospecting sessions for script refinement.
Requirements
To excel in this role, you'll need:
- Proven experience in Care Coordination, especially in physical healthcare.
- Excellent English and Spanish communication skills.
- 1+ years of outbound sales experience (healthcare preferred).
- Strong coldcalling & email outreach skills.
- Proficiency with HubSpot, LinkedIn Sales Navigator, and CRM tools.
- Ability to thrive in a fast-paced, metrics-driven environment.
Benefits
We offer a competitive compensation package, remote work opportunities, and a generous PTO policy. You'll also have access to ongoing learning and development resources, mentorship from international industry experts, and global networking opportunities.
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