Supervisor I

We are seeking a highly motivated and experienced Retail Supervisor to join our team at Kate Spade. As a key member of our sales leadership team, you will be responsible for driving business results, developing sales strategies, and leading a team of sales associates to deliver exceptional customer service and sales performance.

• Business Development: Partner with Store Manager to develop business-driving initiatives that build repeat business or attract new customers to the store.
• Sales Performance: Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate.
• Team Development: Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Sales Environment: Model and supervise the selling environment, provide consistent coaching on sales training process to ensure the highest level of customer service and sales.

• Personal Sales Goals: Achieve personal sales goals and educate team on sales plans, personal sales goals, store stats, and drive team to achieve them.
• Team Leadership: Foster a team environment by creating a fun, competitive, inviting atmosphere.
• Customer Service: Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.

• Store Operations: Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing facility.
• Inventory Management: Accurately process all POS transactions and inventory functions, such as transfers, receiving, FedEx shipments, repairs, and damages to maintain the integrity of the inventory.
• Loss Prevention: Adhere to Kate Spade loss prevention policies and operational procedures.

• Experience: Minimum 2-3 years' experience in luxury goods or a comparable retail environment.
• Education: College degree preferred.
• Skills: Strong written and verbal communication skills, detail-oriented, proactive ability to multi-task and prioritize.

• Availability: Available to work store schedule, as needed, including evenings and weekends.
• Physical Demands: Standing for extended periods of time, safely lifting boxes up to 40 pounds, comfortable climbing ladders.

• Drive for Results: Deliver results-oriented performance and achieve sales goals.
• Customer Focus: Provide exceptional customer service and ensure customer satisfaction.
• Creativity: Develop innovative sales strategies and solutions.
• Interpersonal Savvy: Build strong relationships with team members, customers, and stakeholders.
• Learning on the Fly: Adapt to changing business needs and priorities.
• Perseverance: Demonstrate resilience and determination in the face of challenges.
• Dealing with Ambiguity: Navigate complex situations and make informed decisions.