Salesforce Application Engineer

hace 4 semanas


Buenos Aires, Buenos Aires C.F., Argentina Chevron A tiempo completo

Business Requirements and Solution Design

As a Salesforce Application Engineer at Chevron, you will work closely with business partners to understand their requirements and develop solutions that enhance business workflows.

Key Responsibilities:

  • Administer and configure custom applications within a single instance of Salesforce using Platform capabilities, vendor package functionality, and Service Cloud and Sales Cloud principles.
  • Collaborate directly with business partners to understand pain points and provide resolutions through training, defect identification and fixing, and/or future enhancements.
  • Test changes made by other techs on behalf of the business.
  • Oversee the deployment of solutions to production environments.
  • Devise, execute, and analyze system tests to verify solutions' effectiveness.
  • Develop high-quality configurations to support the functions of Salesforce Service Cloud and Sales Cloud.
  • Collaborate with other admins, developers, architects, and business SMEs in Agile scrum teams.
  • Document and define how new/revised configurations operate to enable others to work with and support the configurations.

Required Skills:

  • Experience configuring Flows, Approval workflows, Process Builder.
  • Deep understanding of the security model: Sharing, Roles, Profiles, Permission Sets, etc.
  • Strong data modeling skills.
  • Experience with Service Cloud, Sales Cloud,
  • Understanding of the service process (case management, knowledge management, omni-channel routing, service analytics, integration with call centers and live chat).
  • Understanding of the sales process (lead management, opportunity management, sales forecasting, contact and account management, sales analytics).
  • Strong communication skills and ability to translate business requirements into technical design.

Preferred Qualifications:

  • Experience with Experience Cloud.
  • Experience working on an Agile Team.
  • Experience packaging and deploying Salesforce solutions using Copado.
  • Salesforce Low Code.
  • Skills in Power Apps, API, Azure DevOps, Change Management are a plus.

International Considerations:

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

Chevron participates in E-Verify in certain locations as required by law.



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