Store Visual Supervisor
hace 3 semanas
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Host Supervisor at White Stuff. As a key member of our store management team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining high visual standards.
Key Responsibilities:- Lead by example and coach others to provide outstanding customer service, ensuring customers feel welcome and valued.
- Ensure product presentation and shop visual standards are consistently excellent, creating an engaging and inspiring shopping environment.
- Develop a deep understanding of our product ranges, promoting features and benefits to customers and the team.
- Respond to customer feedback and queries, ensuring a positive experience and resolving issues promptly.
- Support the management team in coordinating promotions, incentives, and key trading weeks, driving sales and revenue growth.
- Organize and coordinate the running of the shop, prioritizing tasks, delegating duties, and ensuring efficient stock management.
- Assist in supervising stock takes and audits, ensuring accurate reconciliation and maintaining high stock levels.
- Introduce customers to multichannel shopping through More Ways to Shop, championing this initiative within the team.
- Support with compliance and day-to-day transactional running of the shop, including necessary paperwork, cashing up, and maintaining operational knowledge of in-store systems and processes.
- Show good understanding of policies and procedures, escalating operational issues and risks to relevant functions in the absence of the shop manager.
- Understand and communicate Health & Safety and emergency procedures in store.
- Quarterly bonus opportunity
- Up to 28 days holiday per annum
- 2 days (paid – contracted hours) per year to volunteer in the local community
- 50% discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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