Financial Operations Specialist
hace 3 días
Company Overview
SAP SE is a global leader in enterprise software and software-related services. Our company culture is focused on collaboration, innovation, and a shared passion to help the world run better.
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
Job Description
As a Financial Operations Specialist, you will serve as the first point of contact for customers seeking assistance via ticketing system. You will manage support tickets to ensure issues are resolved in a timely manner and gather and document relevant information for escalation to higher-level support teams as needed.
You will provide guidance and solutions to internal customers on general queries and respond to internal and external queries within the Service Level Agreement.
Required Skills and Qualifications
- A Bachelor's degree is preferred.
- Fresh graduates are welcome to apply.
- Fluency in English with excellent communication skills both written and verbal.
- Familiarity with ticketing system is a plus.
- Keen attention to detail, a high level of organization, and strong follow-up skills.
- Adaptability, with the ability to prioritize tasks and solve problems with minimum supervision.
- Patient, empathetic, and able to handle difficult customers with professionalism.
Benefits
We offer a dynamic and supportive work environment, professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage.
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