Technical Complaint Management Lead

hace 2 semanas


Mercedes, Argentina Daimler Trucks North America LLC A tiempo completo
Job Description

Job Title: Manager: Technical Complaint Management

Company: Daimler Trucks North America LLC

Key Responsibilities
  1. Develop and implement effective complaint management procedures to ensure customer satisfaction.
  2. Collaborate with internal departments to resolve customer complaints and improve overall customer experience.
  3. Coordinate with the Legal department to handle complex cases and ensure compliance with company policies.
  4. Provide post-sales technical support to meet customer requirements and analyze customer complaint cases.
  5. Represent the company in clarifying or negotiating with customers or government authorities to maintain a positive image.
Requirements

Qualifications: Minimum Bachelor's degree in any field.

Technical Knowledge: Technical knowledge or consumer law knowledge would be highly advantageous. Professional knowledge in automotive or spare parts industries, computer literacy, good command of spoken and written English, customer relationship management, problem-solving, negotiation skills, good communication/interpersonal skills, customer orientation, strong leadership, and high motivation.

Experience: Preferable in the automotive business. At least 5 years in Customer service or hospitality industry with intensive experience in working with a multinational environment.

Organization

Organization: Daimler Trucks North America LLC

Primary Location

Primary Location: USA

Work Locations

Work Locations: Daimler Trucks North America LLC, USA



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