Country Team Lead
hace 1 día
About the Role
Capital Humano's Shared Service Center (SSC) is looking for an experienced Country Team Lead to oversee the performance of our country team. The successful candidate will be responsible for ensuring consistent high standards of service, meeting KPI and SLA requirements, and developing the team to achieve its goals.
Key Responsibilities:
- Lead, motivate, and develop the SSC Country Team.
- Supervise global processes and coordinate with other groups in the SSC.
- Ensure workforce planning and management within the team.
- Develop and coordinate colleague profiles, personal skills, trainings, team building, career paths, and support management.
Requirements:
To be successful in this role, you will need:
- A college/university degree related to HR, Psychology, Business Admin, or Customer Service.
- Experience in coaching colleagues, developing career paths, designing team building activities, organizing activities and events with the team.
- Excellent oral and written communication skills and the ability to effectively communicate with individuals across multiple levels of an organization.
- Experience in designing visual content (Newsletters, Presentations, Dashboards).
- Experience in Continuous Process Improvement.
- Fluent English Level.
- Computer skills, including MS Office.
Our Values
We value collaboration, innovation, and customer satisfaction. If you share these values and are passionate about delivering exceptional results, we encourage you to apply.
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