Technical Support Specialist

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina Emma de Torre A tiempo completo

We are seeking a highly skilled Technical Support Specialist to join our team at Emma de Torre. This role will be responsible for providing top-notch Level 2 remote support to end users, troubleshooting and resolving hardware, software, and connectivity issues.

Job Description:

  • Client Support: Provide expert-level support to clients, responding to escalated tickets and collaborating with the outsourced helpdesk team to ensure seamless client operations.
  • System Administration: Manage and troubleshoot Local Active Directory, Microsoft 365 Platforms, including 365 Admin Center and AzureAD. Perform server administration tasks such as user creation, file shares, and permissions.
  • Cybersecurity: Implement cybersecurity policies, including endpoint protection, application whitelisting, patching, and policy management. Contribute to improving client IT infrastructure and security posture by working with platforms like BlackPoint, Heimdal Security, and Checkpoint Harmony.
  • Automation: Utilize AI to improve PowerShell scripts and automate routine tasks, enhancing efficiency.
  • Microsoft 365: Manage user accounts, licenses, and permissions across Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive. Experience with Power Automate is a plus.
  • Documentation: Document processes, procedures, and client configurations in IT Glue, maintaining accurate records in the ticketing system and contributing to knowledge-sharing initiatives.
  • Future Growth: Opportunity to assist with planning and implementation of Microsoft Intune, Autopilot, and Azure AD as cloud and compliance needs grow.

Required Skills and Qualifications:

  • 5+ years of experience in IT Desktop and Server support, with at least 2 years in a Tier 2 role, preferably with an IT MSP.
  • Strong expertise in Microsoft 365 Admin and Security, Azure AD, (Intune, and Autopilot a plus).
  • Some experience with cybersecurity tools and best practices.
  • Excellent troubleshooting skills with Windows OS, MacOS, and Windows servers.
  • Experience with Microsoft Hyper-V VM management.
  • Exceptional English communication and interpersonal skills.
  • Ability to work independently and manage competing priorities effectively.

Benefits:

  • Competitive pay in US Dollars.
  • Opportunity to work with respected business professionals.
  • We value and encourage input from our team members.
  • Different payment methods available.
  • Paid every two weeks.
  • Necessary equipment provided to work remotely.
  • Birthday and work anniversary celebrations.
  • Alliances with many brands grant extra benefits to freelancers.
  • Weekly recreation dynamics that foster a healthy work environment.


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