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Global Sales Enablement Representative
hace 3 semanas
We're seeking a talented Sales Operations Associate to join our team at SupportYourApp, a leading Support-as-a-Service company dedicated to delivering exceptional technical, customer support, and CX services to tech companies worldwide.
As a Sales Operations Associate, you will thrive in a multicultural and multilingual environment while working from the comfort of your home office.
Your Key Accountabilities:
- You will respond to customer inquiries via email and handle additional tasks to ensure seamless communication.
- You will design email templates as needed to enhance our customer interactions.
- You will conduct research and analysis on products to stay up-to-date with market trends.
- You will develop training programs and assessments for consultants to improve their skills.
- You will prepare and deliver regular reports upon request to keep stakeholders informed.
- You will carefully carry out responsibilities in line with team training and policy to maintain high-quality service delivery.
Your Essential Skills:
- You must have excellent English skills (at least C1 for both spoken and written).
- You should have experience with AWS or other cloud platforms to navigate complex systems.
- You should have strong networking knowledge to establish effective connections.
- You should have customer support experience with cloud products to understand user needs.
- You should be proficient in Salesforce to manage our CRM effectively.
- You should be sales-savvy, experienced in administrative office work, and excellent in interdepartmental and client communication.
- You should have a service-driven attitude towards all work, ensuring we provide the best service possible, as quickly as possible, to all customers.
- You should have a personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).
Why Choose Us:
- A flexible schedule to suit your needs.
- The opportunity to work fully remote, enjoying a better work-life balance.
- An inclusive international environment where diversity is celebrated.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation to ensure your growth.
- Work-life balance to recharge and focus on your well-being.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.