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System Maintenance Engineer
hace 2 semanas
The IT System Support Analyst role involves several key responsibilities including providing technical support and troubleshooting for internally developed software applications and vendor software products. The position also requires collaboration with cross-functional teams to resolve software issues and implement updates or patches.
Candidates should have experience working with software installations, configurations, and upgrades, as well as documenting support processes, procedures, and troubleshooting steps. Strong relationships with software vendors are essential to ensure timely support and updates.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- At least 3 years of proven experience as an IT System Support Analyst or similar role.
- Skilled in supporting internally developed software.
- Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance, and deployment.
- Skilled in troubleshooting and resolving software issues.
- Skilled in database management and query languages (e.g., SQL).
- Experience implementing cybersecurity best practices in application support.
- Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT).
- Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban.
- Excellent business analysis, problem-solving, and analytical skills, and attention to detail.
- Excellent communication and interpersonal skills, as well as being customer service-oriented.
