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About Secunm
Secunm is a leading financial institution dedicated to providing exceptional service to our members. Our team of professionals is committed to delivering high-quality support and ensuring the success of our organization.
Job Summary
We are seeking a highly skilled Call Center Operations Supervisor to join our team. As a key member of our operations staff, you will be responsible for overseeing the day-to-day activities of our call center, supervising staff, and ensuring that we meet our high standards of customer service.
Responsibilities
- Supervise and manage the call center staff, providing guidance, coaching, and feedback to ensure excellent service delivery.
- Develop and implement procedures to improve efficiency and effectiveness in the call center.
- Collaborate with other departments to resolve issues and achieve business objectives.
- Maintain accurate records and reports to track performance and identify areas for improvement.
- Provide input on employee evaluations and recommend training opportunities to enhance staff skills and knowledge.
- Participate in hiring, training, and development of new employees to ensure they have the necessary skills and competencies to succeed in their roles.
Requirements
- Bachelor's degree or equivalent work experience required.
- Excellent communication, interpersonal, and problem-solving skills essential.
- Proven leadership and management experience in a call center environment preferred.
- Knowledge of office software applications, including CRM systems and Microsoft Office.
- Able to work in a fast-paced environment and adapt to changing priorities and deadlines.
