Barcelona Technical Support Expert

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

In collaboration with a renowned multinational technology BPO company, we are seeking an experienced German-speaking IT Support Professional to join our dynamic team in Barcelona.

About the Role:
  • Deliver first-level IT support via phone, email, chat, or self-service portal, ensuring client employees' systems run smoothly.
  • Troubleshoot user systems and peripherals, diagnosing software and hardware issues via phone and remote access.
  • Categorize, prioritize, and track IT issues and requests using the client's ITSM system.
  • Access internal knowledge databases to quickly find solutions and improve the first-contact resolution rate.
  • Collaborate with second-level support teams and external service providers to ensure issue escalation and resolution.
Requirements:
  • Language Skills: Proficient to bilingual level of German, with advanced English skills.
  • IT Support Experience: Previous 1st or 2nd level IT support experience in a large corporate environment.
  • Technical Knowledge: Familiarity with Windows 10, Office 365, MS Teams, and general troubleshooting of hardware and software.
  • Analytical Skills: Ability to approach complex issues logically and analytically.
  • Customer Orientation: Strong sense of responsibility and customer service, with a commitment to supporting user needs effectively.
  • Global Team Player: High motivation to work and develop within a collaborative global team environment.
What We Offer:
  • Competitive Salary: Based on your skills, experience, and performance - estimated €35,000-€45,000 per year.
  • Comprehensive Training: Paid training to prepare you for the role and familiarize you with our company.
  • Career Growth: Access to career development programs, specialized courses, and language classes.
  • Vibrant Workplace: Join a dynamic and creative team in a positive, friendly atmosphere.
  • Supportive Environment: Tools, resources, and mentorship to reach your full potential.
  • Flexible Schedule: Work Monday to Sunday, 09:00 - 18:00 (39 hours per week).
  • Prime Location: Work in the heart of Barcelona, surrounded by culture, beaches, and endless opportunities.

This is an excellent opportunity for an ambitious IT professional to advance their career while enjoying all that Barcelona has to offer. Apply now if you are passionate about IT, enjoy problem-solving, and are motivated to help users succeed.



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