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IT Infrastructure Manager
hace 1 semana
Overview: Virgin Pulse is committed to creating an inclusive environment for all employees, recognizing that diversity inspires innovation and collaboration. Our teams are made up of individuals with various backgrounds, experiences, and perspectives.
We believe that by embracing diversity, we can produce better solutions and drive meaningful change in the lives of others.
Responsibilities:
- Oversight of the global Service Desk team, supporting 2000 users across 12 countries.
- Mentoring and developing team members to ensure high levels of customer service quality and availability.
- Servicing tickets while ensuring timely surfacing and resolution of broader issues.
- Acting as an escalation point between the Service Desk, System Engineering, and Security teams.
Qualifications:
- Strong experience with Office 365 administration, Microsoft Active Directory/Azure Active Directory, and LAN/WAN/WLAN networking expertise.
- Solid understanding of Microsoft Active Directory services and Azure AD services, corporate Google Services, and Office 365.
- Previous experience in an IT Support environment, with some management experience preferred.
- Experience with PowerShell/Python scripting and other command-line interfaces.
- Background with automations and working with APIs.
