Multilingual Customer Support Specialist
hace 6 días
Cross Border Talents is a dynamic and inclusive team that values diversity and innovation.
Salary:The estimated annual salary for this position ranges from 45,000 to 60,000 euros, depending on experience and qualifications.
Job Description:We are seeking a highly skilled Native French Speaker Customer Service Representative to join our remote team based in Lisbon. As a key player in our rapidly growing team, you will deliver top-quality support to French-speaking customers via phone, email, and chat.
- Deliver exceptional customer service, addressing and resolving questions about products, services, and accounts promptly.
- Troubleshoot customer issues and escalate complex cases when necessary.
- Maintain high service standards through proactive follow-ups and clear communication.
You will be working with technology and customer service platforms, handling multiple customer inquiries simultaneously, and being comfortable with rotational shifts, including early and night shifts, with an emphasis on consecutive days off when possible.
Required Skills and Qualifications:- Native French speaker (required).
- Proficient in English (C1 level) for internal communication.
- Previous experience in customer service is beneficial.
- Excellent communication and problem-solving skills.
- Ability to handle multiple customer inquiries simultaneously.
- A competitive salary package.
- Remote working from the comfort of your home in Lisbon.
- Comprehensive training and ongoing support to grow your career.
- A dynamic and inclusive team environment.
- Opportunities for career progression within the company.
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