Technical Support Specialist in Sofia

hace 3 horas


Buenos Aires, Buenos Aires C.F., Argentina Recruit4Work SL A tiempo completo

We are seeking a skilled Technical Support Specialist to join our team at Recruit4Work SL. As a key member of our Front Office Technical department, you will play a vital role in delivering exceptional customer service to our corporate clients.

Responsibilities:
  • Act as the primary point of contact for customers facing technical issues, providing timely and effective solutions.
  • Handle customer inquiries related to fixed and mobile networks, broadband, carrier coverage, television, and more.
  • Engage with customers primarily through calls and occasionally through chat, ensuring seamless communication.
  • Utilize tools like Dare to efficiently resolve customer problems, aiming for a "First Time Right" resolution.
  • Support fixed processes in solving customer issues using expert systems.
  • If issues persist, schedule an appointment for on-site intervention or transfer requests to the second line agent when necessary.
  • Identify sales opportunities during customer care conversations, promoting new products or services when appropriate.
Requirements:
  • Dutch or Flemish (C2) + English (B2)
  • Strong communication skills, both oral and written
  • Sales/Commercial or Customer Care experience, ideally in BPO sector but not required
  • Interest in the telecom sector is an asset, but no technical background is necessary
  • Maintain a friendly and helpful phone manner to prioritize customer satisfaction (CSAT)
  • Balance technical knowledge to align with CRM system directives
  • Communicate effectively with structured articulation, active listening, and summarization
  • Demonstrate flexibility in working evenings and weekends
  • Adaptability to absorb and apply extensive information, with comprehensive on-the-job training provided for motivated candidates
Our Offer:
  • Paid training
  • A fun, people-oriented call center environment
  • A market-based basic salary of around €25,000 - €30,000 per year, depending on experience
  • Growth opportunities within the company
  • Private health insurance
  • A relocation package to support your move to Sofia, Bulgaria


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