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We are seeking a highly skilled and enthusiastic Customer Experience Coordinator to join our team at Mbofmidlothian. As a member of our luxury vehicle service team, you will be responsible for delivering exceptional customer service and ensuring our customers' needs are met promptly and professionally.
Responsibilities:
- Develop and maintain strong relationships with our customers, providing them with expert advice on vehicle maintenance and repairs.
- Coordinate with service technicians to ensure accurate diagnosis and repair of vehicles.
- Communicate service updates to customers and address any questions or concerns they may have.
Requirements:
- High school diploma or equivalent; additional technical or customer service training is a plus.
- Previous experience in a service advisor role or a similar customer-facing position in the automotive industry is preferred.
- Excellent communication and interpersonal skills.