Remote Service Provider

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina BA Global Talent A tiempo completo

About BA Global Talent

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We are a young, fast-growing company that strives to provide high-quality remote service providers to US-based clients. Our mission is to ensure customer happiness and retention by collaborating across various departments and responding to support tickets.

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Main Responsibilities

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  1. Support customer happiness and retention through cross-functional collaboration with customer success, engineering, product, and sales teams.
  2. Respond to support tickets, identifying and resolving customer issues promptly.
  3. Relay advanced customer problems to customer success and engineering, providing detailed notes for effective resolution.
  4. Create video recordings of solutions for customers to facilitate understanding.
  5. Engage in phone conversations with customers to debug and resolve issues effectively.
  6. Identify common questions and contribute to the creation of knowledge base articles.
  7. Master the tools used in-house, including HubSpot and Intercom.
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Requirements

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  1. Excellent written communication skills.
  2. Previous SaaS support experience.
  3. Hands-on experience managing customer issues through ticketing solutions (e.g., Intercom).
  4. Technical support experience, supporting customers using Enterprise Software or SaaS Solutions.
  5. Comfortable on the phone, with strong email writing skills, and the ability to handle objections.
  6. Sense of humor and a positive attitude, fostering a fun and collaborative work environment.
  7. Ability to write about technical subjects clearly and engagingly.
  8. Proactive approach to problem-solving, proposing solutions rather than just pointing out problems.
  9. Proficient in leveraging tools, such as Excel and other software, to solve problems.
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Preferred Qualifications

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  1. Previous CRM experience, with familiarity in HubSpot is a plus.


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