Technology Solutions Architect
hace 5 días
We are seeking a seasoned Customer Success Lead to join our team at Ashoka. As a key member of our Client Technology Service Line, you will be responsible for driving growth opportunities and solving complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale.
In this role, you will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY.
The Opportunity:
As a Customer Success Manager (CSM), you will represent technology adoption for your assigned EY Service Line (Tax, Assurance, Strategy & Transactions, Consulting). You will partner with Product Management to accelerate and drive success through the effective adoption of EY tech-enabled solutions.
- Develop a deep understanding of the customer business, desired outcomes, competition, pain points, and industry trends.
- Understand the product at a deep level, helping to define user journeys and tracking the adoption of your assigned product.
- Be the Single Point of Contact related to adoption efforts and objectives for the assigned Service Line.
- Deeply understand Service Line investments, priorities, and the top products aligned to their specific market.
- Evangelize and coordinate customer adoption of defined sub-set of Service Line products and solutions, with direct oversight on Service Line trends.
Skills and Attributes:
- 10+ years relevant work experience in a customer-facing product development role with a proven track record of delivering a product or service offering to market in a way that differentiates and delivers business value.
- Passion for technology with demonstrated technical aptitude, strong analytical skills, and a knack for coming up with creative solutions to problems.
- Maintains knowledge of market trends, competitive insights, and customer success industry trends.
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