Global Delivery Coordinator
hace 5 días
Trafilea is a rapidly growing global player in the e-commerce industry, operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors.
Job RequirementsWe are seeking a highly skilled Shipping Assistant to join our team. The primary responsibility of this position is to ensure timely delivery of international orders, processed according to Service Level Agreements with carriers. This involves effective communication with our 3PLs and constant follow-up to guarantee on-time processing.
Main Responsibilities:
- Operational & NPS KPIs Management (On Time Delivery follow up, Delivered Rate, Address Backlog)
- Shipments status tracking and follow-up with 3PL
- Shipping Detractors US follow up, insights review for categorization
- Success Delivery breakdown, follow up on undelivered orders
Required Skills and Qualifications:
- At least 3 years of experience in shipping and logistics
- Knowledge of supply chain processes
- Excel proficient - data analysis (At least intermediate)
- Good understanding of NPS and Customer Experience (Oriented to customer service excellence)
- Strong grasp of English language, including spoken and written
- Good problem-solving skills and confidence when facing challenges (Assertive)
Benefits:
- A collaborative and innovative work environment
- Opportunities for growth and development
- Flexible remote work options
- Competitive benefits package
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